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Knowledge Management

Knowledge Management is not about the tools you use, but the plan you implement.

There are two aspects of knowledge management:

  • Internal Storehouse of knowledge and organizational memory for internal research personnel.
  • External Knowledge customers can access for technical support.

What is knowledge? Let's define some terms.

  • Data - Set of facts. Raw material.
  • Information - Message. Data organized for some purpose.
  • Knowledge - Mix of experience, values, information, and expert insight.

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