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On-Line Help and Performance Support

Customers today are relying more and more on support when and where they need it. They get frustrated if they have to interrupt their work flow to consult a manual. Traditional Help, HTML help, Just-in-Time support, and performance support systems work with your system to provide information to your customer when and where they need it, to keep their productivity, and satisfaction with your product, high.

We are proficient in all the major help authoring tools:

  • RoboHelp and RoboHTML
  • ForeHelp
  • Doc-to-Help
  • Help Development Kit (HDK)

Our director wrote a review of all four for the Society of Technical Communications that received international attention. We can recommend the best tool for your job based on your needs.

Typical design of a help system. We must provide multiple entry points to anticipate the many ways of thinking that may lead a customer to the help system.

On-Line help is not the only method to help your customers get the most from your product. Here are some other things to consider:

  • Usability ensures your customer can use your product right out of the box, without a steep learning curve. The more intuitive using your product is, the less frustrated your customer will get with your product. Usability happens from the beginning of the design cycle. The earlier you get our communications specialists involved with your product, the better it will be.
  • Performance Support helps your customers use your product. Wizards, Assistants, Procedure Automation all help your customer work more efficiently and happily.
  • Just-in-Time Support monitors your customer's work and provides the appropriate help when and where they need it.

Any or all of these will increase customer satisfaction and improve sales.

Hard-Copy to On-Line conversion

We can also convert your existing manuals, either electronic or hard-copy, to on-line in any of a variety of formats to suit your needs: HTML, PDF (Adobe Acrobat), XML, Winhelp, for Internet, Intranet, or CD-ROM delivery

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